TeleFlex Networks

Advisories and Changelogs

Incident Reports

• ★ 7/2/2021 Teleflex Services Unreachable
• ★ DNS Propogation Service Incident: 3/31/2020 Master Tkt#77952
• (Closed) BGP Service Advisory - Covid-19 related carrier impact response 3/20/2020
• (CLOSED) Investigating Route Flapping

Announcements

• ★ Holiday Support Hours
• Thanksgiving Support Hours
• July 4th Support Hours
• 2019-04-12 @ 2 PM CST - Corporate Event
• 2017-2018 TeleFlex Holiday Schedule
• Security Advisory regarding the OpenSSL Vulnerability [CVE-2014-0160]

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Service Advisories

• ★ 5-10-2021 Upstream Carrier Issue/Calls not completing
• ★ Inclement Weather 2-15-2021
• 2020-07-17 - Cloudflare Network and Resolver Issues
• Support Hours
• 5/21/20 10:00 PM - 5/22/20 4:00 AM CST | Portal Maintenance
• System Maintenance

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Guides and Resources

Getting Started

• Sending & Receiving eFaxes
• Setting Up Your Voicemail
• Music on Hold Samples & Demo
• How to Locate Phone IP Address
• Escalations

Troubleshooting

• How to Use PingTest.net Web Utility
• Converting Audio for Portal Use
• How to Use PingTest.net Web Utility

Internal Resources

Ipanema

• Ipanema appliances, VMs and software agents
• Upgrading ip|engine Firmware

Phones and Devices

Aastra

• Aastra Resources & Guides
• Manually Configuring Aastra 67xx Series
• Aastra Product Matrix
• Manually Configuring Aastra 67xx Series
• M670/675i
• Aastra Phone User Guide (6739i)

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Juniper

• Recovering System Booted From Backup JUNOS Image

Cisco

• SPA8000